May I cancel my order or return an item?:

We are unable to offer refunds for any reason at this time. Please select only the items you are certain you would like to purchase before going through the check out process.

 

What do I do if my order arrives damaged or missing items?:

If you receive a damaged item or are missing items, contact us immediately with your order number at customer.service.waterbearwizard@gmail.com. We will replace any damaged/missing items provided they are reported with photos, within 48 hours of order delivery.

Damaged shipments will require evidence in order to file a claim with the carrier so please take photos of the damage upon receiving.

 

What is the processing time for orders?:

The current processing time is 1-2 business days.